At Advanced Workspace we are committed to delivering exceptional customer service to all our users.
How to get support #
We value your feedback on Advanced Filters & Gadgets, including feature requests. If you need help configuring or using the app, our support team is ready to assist you:
- Raise a request in our Help Center
- Email support@advancedwspace.com
- Ask a question in the Atlassian Community
Support is available exclusively to customers with a valid subscription or maintenance license. Telling us the advanced filter’s name and what you expected to see saves a round trip.
Initial response times #
Priority is determined by Advanced Workspace based on the level of impact the incident has on the customer. Our time to first response varies with that priority:
| Priority | First response |
|---|---|
| High | within 24 hours |
| Medium | within 72 hours |
| Low | within 5 business days |
Support hours #
- Standard support hours are 9:00 AM to 6:00 PM ET, Monday to Friday, excluding national holidays in the USA.
- You can still submit a ticket or post in the Atlassian Community outside business hours. We review all requests promptly, and urgent work items are prioritized as soon as our team is back online.
What support covers #
- We provide support only for app versions officially listed as supported in their respective Marketplace listings.
- We help resolve technical work items that result in outages or malfunctions of Advanced Filters & Gadgets.
- We investigate and address technical problems that cause the app to operate below optimal performance.
- We provide technical assistance through comprehensive support documentation and other Advanced Workspace resources.
- We deliver support in English.
- Customers can submit suggestions for new features or improvements through our Help Center.
We are not responsible for work items caused by third-party apps outside of our control.
Before you raise a ticket #
Many questions are already answered in Troubleshooting & FAQ — in particular the most common one, where viewers see a warning instead of data because the underlying Jira filter isn’t shared with them.
